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Exchanges and Returns

Applicable to purchases made on

From receipt of the order by the Customer, the latter may exercise its right of free withdrawal under the terms legally provided for and indicated below.

The non-payment of the order within 5 (five) days following the date on which it was made implies its automatic cancellation.

Under the terms of Law 7/2004 of January 7 on e-commerce, OURIVESARIACENTRAL reserves the right to unilaterally cancel the order whenever there is a programming error, malfunction of OURIVESARIACENTRAL computers or if the contractual proposal arrives deformed at its destination and the error affects an essential element of the contract.



The exchange of personalised products is not accepted.

The exchange and return of the remaining products must be made within 14 days from the date of receipt of the same by the client or third party.

To do so, the Customer must communicate his intention in writing, via e-mail to Items must be returned within 14 days of receipt accompanied by the Original Invoice (article 6 of DL 143/2001, of 26 April, as amended by DL 82/2008, of 20 May).

The return and exchange of items must comply with the following conditions:

  • Return of the items in good condition, with complete original packaging and accompanied by the respective invoice;
  • Exchanges of personalised articles according to the Client's specifications are not accepted.

After contacting and being given the return instructions, you may send us the article duly packaged, to the following address:

Ourivesaria Central Customer Support
Rua Mouzinho Magro nº 30
6000-251 Castelo Branco

The Customer is responsible for the correct packaging of the products to be returned, as well as for the costs inherent to its expedition.

All items will be checked upon arrival at our service and will only be accepted for exchange or return those that respect the conditions for return.

Ourivesaria Central reserves the right not to accept items that do not meet these conditions.